Contact us now

  • Eendrachtsweg 67 3012 LG Rotterdam
  • +31(0)10 244 55 44

How does it work?

  • Together we determine which questions should appear in the NPS app, after which we will develop the app according to the look & feel of your company.
  • In the app you can easily select the appropriate customer type for performing the NPS measurement (for example male/female, young/old, buyer/non-buyer etc.)
  • We visit the store to teach your employees how to use the app.
  • Your employees conduct a short (face-to-face) interview with the customers using the NPS-app.
  • The measurement results are available in a dashboard or a one-off report in either excel or pdf, in which the NPS score is calculated and thus can also be benchmarked against other stores.
  • A helpdesk, by email or phone, is available to answer any questions that might occur during the measuring.
  • After a measurement session we’d be happy to visit to evaluate the results and determine follow-up actions.

How much does it cost?

  • Costs for the development of a basic NPS app including training on-site and coaching of your employees start as from € 2.500. We provide you with an offer customised to your wishes and requirements.