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How does it work?
- Together we determine which questions should appear in the NPS app, after which we will develop the app according to the look & feel of your company.
- In the app you can easily select the appropriate customer type for performing the NPS measurement (for example male/female, young/old, buyer/non-buyer etc.)
- We visit the store to teach your employees how to use the app.
- Your employees conduct a short (face-to-face) interview with the customers using the NPS-app.
- The measurement results are available in a dashboard or a one-off report in either excel or pdf, in which the NPS score is calculated and thus can also be benchmarked against other stores.
- A helpdesk, by email or phone, is available to answer any questions that might occur during the measuring.
- After a measurement session we’d be happy to visit to evaluate the results and determine follow-up actions.
How much does it cost?
- Costs for the development of a basic NPS app including training on-site and coaching of your employees start as from € 2.500. We provide you with an offer customised to your wishes and requirements.