Dashboard &beyond

Direht insight into the current sales situation and areas that require action

How do we maintain the quality of our sales process and work with a sharp focus on achieving better results? (Store) managers are very busy. We want to achieve more with less staff. We want to show exemplary behaviour, compliment our employees and support them in their efforts to do a good job. The objective of yesterday is the starting point of today.

Clear insight into sales results

A clear insight into our performance is a must: all data have to be available immediately. It is also essential to create structure to our internal meetings. Imagine having transparency in what we do plus being able to find in an instant what we could do to improve our sales results. Only then will the dashboard represent a learning environment…

 

A dashboard clarifies Big Data

A dashboard provides insight into processes and enables making adjustments. Specific decisions can now be made, based on Big Data. It is now easier to analyse complex processes and the results of our efforts are directly visible.

Choose &beyond

Goal setting

Together we set the goals with relevant KPIs: clear indicators that make improvements visible.

Direct alert function

Real-time and timely alert function. In case of an ‘early warning’ we are able to quickly react and adjust if the results differ too much from the objective.

Commercial hygiene & skills

We distinguish between commercial hygiene – all things a customer can hear, see, smell or taste have priority and should be up to par – and commercial skills – for example, how to listen carefully to a customer and determine his needs, this requires in-depth training.

TEAM

Awareness of what needs structuring, the required knowledge and what to do; the basis for a higher commercial index. The dashboard shows in what areas we meet the commercial standard and in what areas we don’t.

Net Promoter Score

NPS is an important KPI when working towards an improved commercial result. A NPS dashboard provides insight into which areas need extra attention; this allows us to quickly adjust where necessary in order to improve our results.

Customer Journey

For each stage of the customer journey we clarify what needs structuring and what you need to know and do to improve. What is our customers’ position and why? We clarify the entire buy and selling process, in order to get in control of the company processes.

How does it work?

How does it work?

  • In consultation with your organisation we define KPIs, that &beyond then adds to your dashboard. For example, the Net Promotor Score (NPS). The dashboard shows to what extent the KPIs are met, in the colours red (insufficient) and green (completed KPI).
  • Per topic you can zoom in on the various subtopics and objectives to check the current situation of your sales processes.
  • You also have the option of setting personal objectives and objectives for your organisation, and add them to the dashboard.
  • Keep track of the status of your organisational objectives online and gain insight into your store.

What are the results?

  • You can keep track of your organisational objectives.
  • Now you can actively manage your organisation – either one store, all stores or a specific part of your company by formulating new objectives on the dashboard that are accessible to all employees.
  • Insight into the specific qualities of our employees, and into areas that need improvement. This enables you to pay effective attention to sales optimisation among your own employees. Not only the weaknesses, but also your organisation’s strengths are identified.