Direct feedback on all stages of the customer journey with the help of our advanced
Mystery Shopping programmes
Mystery Shopping is no longer restricted to physical locations. We create customised programmes and align them completely to the desired customer journeys within your organisation.
Today, we see that client conversations increasingly take place online as well, for example by using video conference software. No problem for our Mystery Shoppers. Also in online consultations, we are glad to map out the customer experience for you.
Because a Mystery Shopper identifies him- or herself after an (online or offline) visit, you as an employee or local manager get cash on the barrel.
Our advisors provide you with direct feedback on what you could organise, which knowledge you need and what you could do to become better, and they always do so in a constructive manner.
This way, your customer experience is continuously improved.
‘’All data from the Mystery Shopping programme is real-time available in our online report-dashboards’’
&beyond employs a large pool of independent, professional advisors who can be used across the country for announced or unannounced conversations with your (sales) employees and their managers.
This can be done either physical (during a visit to your store), as well as via telephone or online. Regularly, they are used in combinations of online and offline journeys. Our Mystery Shopping specialists are happy to advise you on determining the topics (touchpoints) which form the basis for mapping out the customer journey.
All data from the Mystery Shopping programme is real-time available in our online report-dashboards.
We develop the dashboards in-house and can therefore provide insight into a variety of (internal and external) data streams, which are then connected to provide a complete insight into the performance of store locations and employees.
Via our task manager, points of improvement resulting from the Mystery Shopping visit can be directly converted to tasks, which can be tracked and followed up in the dashboard.
Many preceded you already!
&beyond provides Mystery Shopping services to companies such as:
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