Are your employees aware of how customers talk about your organisation with their friends? The NPS App provides direct contact between staff and your customers. This App, on your phone or tablet, allows your employees to identify the customer experience, in a structured way, with customers of your store, within just a few minutes. After having received brief instructions by &beyond, employees will be able to use this App when requesting customers’ opinions on the quality of service. The dashboard will show the results immediately and in case of any extremes, the manager receives a notification by phone to enable an urgent response.
How does it work?
How much does it cost?