NPS App &BEYOND
Direct contact with customers
Are your employees aware of how customers talk about your organisation with their friends? The NPS App provides direct contact between staff and your customers. This App, on your phone or tablet, allows your employees to identify the customer experience, in a structured way, with customers of your store, within just a few minutes. After having received brief instructions by &beyond, employees will be able to use this App when requesting customers’ opinions on the quality of service. The dashboard will show the results immediately and in case of any extremes, the manager receives a notification by phone to enable an urgent response.
Choose &beyond
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How does it work
How does it work?
- Together we determine which questions should appear in the NPS app, after which we will develop the app according to the look & feel of your company.
- In the app you can easily select the appropriate customer type for performing the NPS measurement (for example male/female, young/old, buyer/non-buyer etc.)
- We visit the store to teach your employees how to use the app.
- Your employees conduct a short (face-to-face) interview with the customers using the NPS-app.
- The measurement results are available in a dashboard or a one-off report in either excel or pdf, in which the NPS score is calculated and thus can also be benchmarked against other stores.
- A helpdesk, by email or phone, is available to answer any questions that might occur during the measuring.
- After a measurement session we’d be happy to visit to evaluate the results and determine follow-up actions
How much does it cost?
- Costs for the development of a basic NPS app including training on-site and coaching of your employees start as from € 2,500. We provide you with an offer customised to your wishes and requirements.
